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Setting the Standard in Computer & Network Sales, Service & Support.
Serving North Central and Western Pennsylvania since 1986
SERVICES |
Service Contracts and Service Level Agreements
With the increasingly complex computing environments being deployed today and the heavy reliance on these systems it is imperative that companies are prepared to handle the day to day
operations and maintenance of their computing infrastructure. WRK Computer Systems offers several services designed to provide the required levels of responsiveness while providing a level of
cost containment not offered by in an in-house IT staff. We can augment the service capabilities of your in-house IT staff in many areas. Our staff has experience in all facets of network,
workstation and PC support and maintenance, so let us put our company to work for yours by providing the following cost effective services to you
All of our service plans can be custom tailored to your computing environment and are designed to meet the requirements of today's computer dependent companies. For more information on
any of our services or to arrange a meeting with a member of our staff please contact us at your convenience. We can be reached by sending Email to
Service Contracts
covering virtually any combination of hardware and/or software services. Available for most major brands of microcomputer, workstation, server and peripheral
hardware and software, Service Contracts offer convenient cost containment. Service contracts are available to cover labor and/or materials and can be customized to your needs.
Service Level Agreements
provide guaranteed levels of service commitment and response times, custom tailored to your computing environment and needs, for example; we can
offer a 3 tier plan to cover your corporate network, 2 hr response for network infrastructure, 4 hr response for servers, 8 business hour response for workstations. This allows you to
only pay for the service levels you require while still maintaining the required levels of service.